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Market Research Report

Unified Communication Market Size, Share, Trends, Growth & market leaders Analysis by Component (Telephony, Presence Management, Mobility), by Product Type (UCCaaS, UC&C), by Deployment Type (On-Premise, Hybrid, and Cloud) with regional outlook & forecast to 2024

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Unified Communication Market

Global Outlook

Rising digitization and emerging trend of workplace transformation are bringing new approach to develop unified communications solutions. Growing popularity of enterprise mobility and wide adoption of cloud-based services are boosting the implementation of unified communication in an organization. Integration of communications services such as better call control capabilities and real-time audio and video conferencing is expected to augment the growth of Unified communications & collaboration (UCC) market. Moreover, increasing execution of cloud based UC to improve the enterprise flexibility and collaboration with software as a services based model are propelling the demand for Unified communications & collaboration as a service (UCCaaS).

Market leaders are investing in providing unified communications and collaboration solutions and services to maintain their dominance in the market. For instance, Avaya’s Avaya IP Office Contact Center is an innovative solution for small and medium size businesses which can be deployed as hybrid or entire cloud-based solution and on-premises. In 2017, Australia based telecommunications and media company Telstra Corporation Ltd., launched “Liberate” a new unified communications and collaboration solution introduced by the company. Such innovations and implementation of advance technologies which helps the enterprises to provide better communication and increase the efficiency are expected to accelerate the growth of unified communication market.

Market Segmentation

Global Unified Communication Market is segmented on the following basis:

Based on Components

  • Telephony
  • Presence Management
  • Instant Messaging
  • Unified Messaging
  • Speech Access and Personal Assistant
  • Conferencing (Audio, Web and Video)
  • Collaboration tools
  • Mobility
  • Business process integration (BPI)
  • Call Control and Multimodal Communications

Based on Product Type

  • Unified Communications & Collaboration as a service (UCCaaS)
  • Unified Communications and Collaboration (UC&C)

Based on Deployment Type

  • On Premise
  • Hybrid
  • Cloud-Based

Based on End-User

  • Information and Communication Sector
  • Banking & Finance Services
  • Enterprise
  • Healthcare
  • Retail
  • Manufacturing
  • Education
  • Government

 Based on Geography

  • North America (U.S. & Canada) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  •  Latin America (Brazil, Mexico, Argentina & Rest of Latin America) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  • Europe (The U.K., Germany, France, Italy, Spain, Poland, Sweden & RoE) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  • Asia-Pacific (China, India, Japan, Singapore, South Korea, Australia, New Zealand, Rest of Asia) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  • Middle East & Africa (GCC, South Africa, North Africa, RoMEA) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  •  Rest of World {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}

Unified Communication Statistics-Market Size, Share and Forecast (2016-2024)

Global unified communication market is anticipated to reach USD 104.59 billion in 2024, registering a CAGR of 15% during the forecast period. Growing demand for enterprise mobility and virtualized communications are driving the growth of global unified communication market.

Enterprise is the dominating segment for among all end-users accounted for over 58% share of global unified communication market in 2016. Wide application and implementation of unified communication and collaboration services by small and medium size enterprise are contributing in the growth of this segment.

North America is the dominating region for unified communication market in 2016. Huge implementation of advanced and innovative information and communication technologies across industry verticals such as enterprise, government, banking & finance services and healthcare to improve business productivity and maintain market dominance by leading market players  are expected to drive the growth of North America unified communication market over the forecast period.

Market Growth Drivers and Challenges

Growing integration of enterprise communication system to facilitate all types of communication such as instant messaging, voice call control and speech recognition, audio, web & video conferencing, desktop sharing, data sharing and other communication services are creating a wide scope for unified communication (UC) market. Unified communication enhancing business process however, it faces many challenges as well. All the voice applications runs on LAN and any changes occurs in LAN or IP address may hinder the work as it can cause applications to fails. Addressing of specific needs of diverse business groups related with various applications within the organization to deliver more effective solutions is a major challenge. This creates obstruction for the integration of unified communication into an existing infrastructure. These are the major factors hindering the growth of unified communication market.

Factors Covered in Unified Communication Market Research Report 2016-2024 :

  • Unified Communication statistics such as market size (USD), market share (%) and market growth CAGR, 2016-2024.
  • Market segmentation in the report is backed by the estimated & forecast market size (USD) & market share (%) along with the BPS analysis & market attractiveness.
  • Present ground scenario and future opportunity prospects for the market players to analyze the target markets.
  • In-depth competitive analysis of the major players and leaders in the industry.
  • Future prospects of the overall industry based on manufacturers, & suppliers in cosmetics industry across the country along with the cosmetics production and trade (export & import) data.
  • The report also includes porter’s five force model, SWOT analysis, company profiling, business strategies of market players and their business models.

 Unified Communication Market Leaders Covered in this report:

  • Cisco Systems
    • Synopsis
    • Business Strategy
    • Product Portfolio
    • SWOT Analysis
  • Microsoft Corporation
  • Mitel Networks
  • IBM Corporation
  • Avaya Inc.
  • Unify
  • Huawei Technologies Co. Ltd.
  • NEC Corporation
  • Alcatel-Lucent Enterprise (ALE) International
  • Blue Jeans Network
  • ShoreTel Inc.
  • FuzeBox Inc.
  • Broadsoft Inc.
  • Panterra Networks
  • Premiere Global Services
  • 8X8 Inc.
  • Orange Business Services
  • Applied Voice & Speech Technologies Inc.
  • AT&T
  • Google Inc.
  • Verizon Enterprises Solutions
  • Telstra Corporation Ltd.
  • Aastra Technologies Limited
  • Hewlett-Packard
  • Siemens Enterprise Communications
  • Vodafone
  • Tata

Key questions answered in this market research on Unified Communications:

  • What is the total market size by 2024 and what would be the expected growth rate of market?
  • What is the total revenue per segment and region in 2016-17 and what would be the expected revenue per segment and region over the forecast period?
  • What are the key market trends?
  • What are the factors which are driving this market?
  • What are the major barriers to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities for the existing and entry level players?
  • What are the recent developments and business strategy of the market leaders?

Reasons to buy this market study

  • Facilitate decision-making based on strong historic and forecast data for unified communication market
  • Develop strategies based on the latest regulatory framework
  • Position yourself to gain the maximum advantage of the unified communication market growth potential
  • Identify key partners and business development avenues across the globe
  • Respond to your competitors’ business structure, strategy and prospects

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Unified Communication Market Size, Share, Trends, Growth & market leaders Analysis by  Component (Telephony, Presence Management, Mobility), by Product Type (UCCaaS, UC&C), by Deployment Type (On-Premise, Hybrid, and Cloud) with regional outlook & forecast to 2024

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