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2019-06-18
240
Global
Unified Communication Market
Rising digitization and emerging trend of workplace transformation are bringing new approach to develop unified communications solutions. Growing popularity of enterprise mobility and wide adoption of cloud-based services are boosting the implementation of unified communication in an organization. Integration of communications services such as better call control capabilities and real-time audio and video conferencing is expected to augment the growth of Unified communications & collaboration (UCC) market. Moreover, increasing execution of cloud based UC to improve the enterprise flexibility and collaboration with software as a services based model are propelling the demand for Unified communications & collaboration as a service (UCCaaS).
Market leaders are investing in providing unified communications and collaboration solutions and services to maintain their dominance in the market. For instance, Avaya’s Avaya IP Office Contact Center is an innovative solution for small and medium size businesses which can be deployed as hybrid or entire cloud-based solution and on-premises. In 2017, Australia based telecommunications and media company Telstra Corporation Ltd., launched “Liberate” a new unified communications and collaboration solution introduced by the company. Such innovations and implementation of advance technologies which helps the enterprises to provide better communication and increase the efficiency are expected to accelerate the growth of unified communication market.
Global Unified Communication Market is segmented on the following basis:
Based on Components
Based on Product Type
Based on Deployment Type
Based on End-User
Based on Geography
Global unified communication market is anticipated to reach USD 104.59 billion in 2024, registering a CAGR of 15% during the forecast period. Growing demand for enterprise mobility and virtualized communications are driving the growth of global unified communication market.
Enterprise is the dominating segment for among all end-users accounted for over 58% share of global unified communication market in 2016. Wide application and implementation of unified communication and collaboration services by small and medium size enterprise are contributing in the growth of this segment.
North America is the dominating region for unified communication market in 2016. Huge implementation of advanced and innovative information and communication technologies across industry verticals such as enterprise, government, banking & finance services and healthcare to improve business productivity and maintain market dominance by leading market players are expected to drive the growth of North America unified communication market over the forecast period.
Growing integration of enterprise communication system to facilitate all types of communication such as instant messaging, voice call control and speech recognition, audio, web & video conferencing, desktop sharing, data sharing and other communication services are creating a wide scope for unified communication (UC) market. Unified communication enhancing business process however, it faces many challenges as well. All the voice applications runs on LAN and any changes occurs in LAN or IP address may hinder the work as it can cause applications to fails. Addressing of specific needs of diverse business groups related with various applications within the organization to deliver more effective solutions is a major challenge. This creates obstruction for the integration of unified communication into an existing infrastructure. These are the major factors hindering the growth of unified communication market.
Factors Covered in Unified Communication Market Research Report 2016-2024 :
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