Select license type

Please Select Linenece Type

Key Benefits

  • Consult directly with our domain leaders and get expert advice regarding the upcoming market.
  • Get the latest market insights and forecasts backed up by powerful research and statistical analysis
  • Customize the report as per your requirements and area of focus to avail great benefits for your business.
Market Research Report

Unified Communication Market Size by Component (Telephony, Presence Management, Mobility), by Product Type (UCCaaS, UC&C), by Deployment Type (On-Premise, Hybrid, and Cloud), and Forecast 2016-2024

Published On : 2018-01-29 Report Page : 240 Category: Hardware and ICT

Global Unified Communication Market

Market Overview

Rising digitization and emerging trend of workplace transformation are bringing new approach to develop unified communications solutions. Growing popularity of enterprise mobility and wide adoption of cloud-based services are boosting the implementation of unified communication in an organization. Integration of communications services such as better call control capabilities and real-time audio and video conferencing is expected to augment the growth of Unified communications & collaboration market. Moreover, increasing execution of cloud based UC to improve the enterprise flexibility and collaboration with software as a services based model are propelling the demand for Unified communications & collaboration as a service (UCCaaS).

Leading market players are investing in providing unified communications and collaboration solutions and services to maintain their dominance in the market. For instance, Avaya’s Avaya IP Office Contact Center is an innovative solution for small and medium size businesses which can be deployed as hybrid or entire cloud-based solution and on-premises. In 2017, Australia based telecommunications and media company Telstra Corporation Ltd., launched “Liberate” a new unified communications and collaboration solution introduced by the company. Such innovations and implementation of advance technologies which helps the enterprises to provide better communication and increase the efficiency are expected to accelerate the growth of unified communication market.

Market Segmentation

Global Unified Communication Market is segmented on the following basis:

Based on Components

  • Telephony
  • Presence Management
  • Instant Messaging
  • Unified Messaging
  • Speech Access and Personal Assistant
  • Conferencing (Audio, Web and Video)
  • Collaboration tools
  • Mobility
  • Business process integration (BPI)
  • Call Control and Multimodal Communications

Based on Product Type

  • Unified Communications & Collaboration as a service (UCCaaS)
  • Unified Communications and Collaboration (UC&C)

Based on Deployment Type

  • On Premise
  • Hybrid
  • Cloud-Based

Based on End-User

  • Information and Communication Sector
  • Banking & Finance Services
  • Enterprise
  • Healthcare
  • Retail
  • Manufacturing
  • Education
  • Government

 Based on Geography

  • North America (U.S. & Canada) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  •  Latin America (Brazil, Mexico, Argentina & Rest of Latin America) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  • Europe (The U.K., Germany, France, Italy, Spain, Poland, Sweden & RoE) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  • Asia-Pacific (China, India, Japan, Singapore, South Korea, Australia, New Zealand, Rest of Asia) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  • Middle East & Africa (GCC, South Africa, North Africa, RoMEA) {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}
  •  Rest of World {Market Size (USD Billion), Growth Analysis (%) and Adoption Rate (%)}

Market Size and Forecast (2016-2024)

Global unified communication market is anticipated to reach USD 104.59 billion in 2024, registering a CAGR of 15% during the forecast period. Growing demand for enterprise mobility and virtualized communications are driving the growth of global unified communication market.

Enterprise is the dominating segment for among all end-users accounted for over 58% share of global unified communication market in 2016. Wide application and implementation of unified communication and collaboration services by small and medium size enterprise are contributing in the growth of this segment.

North America is the dominating region for unified communication market in 2016. Huge implementation of advanced and innovative information and communication technologies across industry verticals such as enterprise, government, banking & finance services and healthcare to improve business productivity and maintain market dominance by leading market players  are expected to drive the growth of North America unified communication market over the forecast period.

Market Drivers and Challenges

Growing integration of enterprise communication system to facilitate all types of communication such as instant messaging, voice call control and speech recognition, audio, web & video conferencing, desktop sharing, data sharing and other communication services are creating a wide scope for unified communication (UC) market. Unified communication enhancing business process however, it faces many challenges as well. All the voice applications runs on LAN and any changes occurs in LAN or IP address may hinder the work as it can cause applications to fails. Addressing of specific needs of diverse business groups related with various applications within the organization to deliver more effective solutions is a major challenge. This creates obstruction for the integration of unified communication into an existing infrastructure. These are the major factors hindering the growth of unified communication market.

Key Market Players

  • Cisco Systems
    • Synopsis
    • Business Strategy
    • Product Portfolio
    • SWOT Analysis
  • Microsoft Corporation
  • Mitel Networks
  • IBM Corporation
  • Avaya Inc.
  • Unify
  • Huawei Technologies Co. Ltd.
  • NEC Corporation
  • Alcatel-Lucent Enterprise (ALE) International
  • Blue Jeans Network
  • ShoreTel Inc.
  • FuzeBox Inc.
  • Broadsoft Inc.
  • Panterra Networks
  • Premiere Global Services
  • 8X8 Inc.
  • Orange Business Services
  • Applied Voice & Speech Technologies Inc.
  • AT&T
  • Google Inc.
  • Verizon Enterprises Solutions
  • Telstra Corporation Ltd.
  • Aastra Technologies Limited
  • Hewlett-Packard
  • Siemens Enterprise Communications
  • Vodafone
  • Tata

Scope Background

Market Synopsis

Market Segmentation

The Global Unified Communication Market is segmented as follows:

  • By Components (Market Size, Demand Analysis and Growth Analysis)
  • By Product Type (Market Size, Demand Analysis and Growth Analysis)
  • By Deployment Type (Market Size, Demand Analysis and Growth Analysis)
  • By End User (Market Size, Demand Analysis and Growth Analysis)

By Region

· North America (U.S., Canada) {Market Size, Growth Analysis and Opportunity Analysis}

  • Latin America (Argentina, Mexico, Brazil and Rest of Latin America) {Market Size, Growth Analysis and Opportunity Analysis}
  • Europe (Germany, Italy, Spain, France, The U.K., Netherlands, Sweden, Hungary, Russia, Poland, Rest of Europe) {Market Size, Growth Analysis and Opportunity Analysis}
  • Asia-Pacific (China, India, Singapore, Japan, Hong-Kong, Australia, New Zealand, South Korea and Rest of Asia Pacific) {Market Size, Growth Analysis and Opportunity Analysis}
  • Middle East and North Africa (MENA) {Market Size, Growth Analysis and Opportunity Analysis}
  • Rest of World  {Market Size, Growth Analysis and Opportunity Analysis}

Market Dynamics: Growth Drivers, Restraints and Opportunities

  • Risk Factors
  • Regional Variations
  • Recent Trends and Developments

Key Market Players

  • Synopsis
  • Business Strategy
  • Product Portfolio
  • SWOT Analysis

Porter’s Five Force Model

Market Landscape: Competition and Beyond

Market outlook for business players and entry level players to ascertain their business in dynamic ecosystem

Expert Analysis

Concluding Remarks


A complementary 2hrs free facility through which report buyers can interact with our pool of experienced analysts for any report related queries, clarifications or additional data requirements


Unified Communication Market Size by  Component (Telephony, Presence Management, Mobility), by Product Type (UCCaaS, UC&C), by Deployment Type (On-Premise, Hybrid, and Cloud), and Forecast 2016-2024

A complementary 2hrs free facility through which report buyers can interact with our pool of experienced analysts for any report related queries, clarifications or additional data requirements

OR Call Us:+1-646-568-7747

A complementary 2hrs free facility through which report buyers can interact with our pool of experienced analysts for any report related queries, clarifications or additional data requirements